Which SaaS are people complaining about most now?

Which SaaS are people complaining about most right now?

Adobe is currently the clearest answer among major SaaS companies: the complaints are unusually numerous, unusually negative, and spread across pricing, cancellation, billing, support and the product experience itself.

Adobe's Trustpilot page currently sits around 1.2/5. Roughly 91% of reviews are one-star, and close to 1,300 reviews have appeared over the past 12 months. Trustpilot is obviously a magnet for unhappy customers, so we cannot treat that as a satisfaction survey. Still, the concentration is extreme even by SaaS standards.

More importantly, the anger travels across platforms. Recent Reddit discussions keep returning to early-termination fees, subscriptions users believed they had cancelled, price increases, AI features they did not want and trouble reaching useful support. Some of those discussions draw hundreds of votes and long chains of similar stories. There is also an active r/FuckAdobe community built almost entirely around frustration with the company.

Then we get an unusually strong piece of outside confirmation. Earlier this year, the US Department of Justice announced a proposed $150 million settlement over allegations that Adobe obscured important subscription terms and made cancellation unnecessarily difficult. Adobe denied wrongdoing, but the agreement requires clearer early-termination disclosures and easier cancellation.

That combination makes Adobe hard to beat today. Plenty of SaaS companies receive ugly reviews. Few combine this much public anger with the same complaints appearing independently in consumer reviews, user communities and a federal enforcement case.

Why is it so hard to tell which SaaS gets the most complaints?

There is no reliable global leaderboard for SaaS complaints, so the answer changes dramatically depending on whether we count bad reviews, angry users, complaint intensity or actual problems with the software subscription.

The simplest approach would be to sort companies by Trustpilot score. It would also be a bad approach. A product used by hundreds of millions of people can collect thousands of complaints while keeping almost everyone happy. A tiny SaaS can upset half its customers and barely generate enough reviews to notice.

The review samples are messy too. Some companies actively ask customers for reviews. Others barely do. Canva, for example, collects far more Trustpilot reviews than many enterprise SaaS companies, while Adobe currently shows no recent history of inviting customers there. The raw totals were produced under different conditions.

Shopify creates another problem. Its main Trustpilot page contains huge numbers of complaints from consumers who bought something from an independent Shopify merchant. Those people may reasonably be angry that Shopify did not help them, but they are judging Shopify's commerce ecosystem rather than reviewing the merchant software in the same way a designer reviews Creative Cloud.

So we looked for overlap instead. A serious candidate should have substantial complaint volume, a very negative distribution, recurring problems that clearly concern the SaaS company, and evidence outside one review website. When several of those line up, the result becomes much harder to dismiss as sampling noise.

SaaS	Current Trustpilot score	Reviews in past 12 months	One-star share
Adobe	~1.2/5	~1,300	91%
Shopify	~1.3/5	~1,380	87%
Zoom	~1.3/5	~270	81%
HubSpot	~1.5/5	~220	~51%
Salesforce	~1.3/5	~90	85%
Atlassian	~1.2/5	~85	88%
Asana	~1.5/5	57	57%

Does Adobe really get more complaints than every other SaaS?

Adobe does not win every possible complaint count, but it currently has the strongest overall case once we compare like with like.

Canva shows why raw totals can mislead us. Thousands of Canva reviews have appeared over the past year, and even a minority one-star share can translate into a large absolute number of unhappy reviewers. Yet Canva's overall Trustpilot rating remains around four stars and about half its reviewers give five stars. Its page looks like a very large consumer product receiving both praise and criticism.

Adobe's distribution looks completely different. Almost nobody arriving voluntarily at its Trustpilot profile leaves a positive rating. That is a much stronger concentration of dissatisfaction.

Shopify comes closer. Its recent one-star volume appears to be in roughly the same order of magnitude as Adobe's. But reading the reviews quickly exposes the problem: many people are complaining about hearing aids, clothing, deliveries, refunds and other purchases made from third-party Shopify stores.

Once we focus on complaints clearly tied to the SaaS vendor itself, Adobe's position gets stronger. Its users are repeatedly angry about paying Adobe, cancelling Adobe, contacting Adobe support and using Adobe software. We do not need to reinterpret who the complaint is actually about.

What are Adobe users so angry about now?

Adobe users currently complain most about the subscription relationship itself: annual commitments, cancellation fees, confusing plan choices, higher prices and frustrating support keep showing up together.

Adobe sells annual subscriptions billed monthly alongside more flexible monthly subscriptions. The cheaper annual option creates a 12-month commitment, and cancelling early can trigger a fee. Some customers understand that perfectly. Others clearly do not, and recent Reddit threads still feature people discovering the commitment only when they try to leave.

The amounts make those mistakes painful. Recent users have posted screenshots or descriptions of cancellation charges ranging from tens to several hundred dollars, depending on the plan and remaining contract period. One student described moving from about $24 a month to roughly $64 and then seeing a cancellation charge around $350. Another Acrobat user complained about an $80 fee.

Those stories also reveal an important counterpoint. Other users regularly reply that Adobe does show the annual commitment during purchase. In a recent Acrobat discussion, even the person complaining later acknowledged that the contract terms had been there. The anger comes partly from disclosure, but also from the basic design of a subscription that looks monthly because money leaves the account every month while the customer is actually locked in for a year.

Support makes the experience worse when something goes wrong. Current Trustpilot reviews still describe users trying to get past automated help, contesting charges after cancellation or spending long periods trying to resolve account issues. At the same time, product complaints remain common around Acrobat complexity, Creative Cloud background processes and software that users feel has become heavier over time.

Adobe has ended up with several irritations feeding one another. A price increase is easier to accept when leaving is simple. A cancellation fee is easier to accept when the plan was completely understood. Weak support is easier to tolerate when no money is in dispute. Adobe manages to hit all three pressure points at once.

Did Adobe's $150 million settlement fix the cancellation complaints?

Adobe changed its US subscription practices after the $150 million case, but cancellation and billing complaints are still appearing today.

The Justice Department alleged that Adobe hid important information about early-termination fees behind fine print and inconspicuous links, then put customers through unnecessary steps, delays, retention offers and warnings when they tried to cancel. Adobe denied wrongdoing while agreeing to a proposed resolution involving $75 million in civil penalties and $75 million in free services.

The order also requires Adobe to explain early-termination fees more clearly before customers subscribe. Longer free trials that can convert into plans carrying those fees must come with a reminder, and cancellation has to be reasonably easy.

That should reduce some confusion. It does not remove the underlying annual-contract model.

Recent complaints make that distinction pretty clear. Customers still describe entering cancellation flows, receiving retention offers, disputing later charges or discovering that their annual commitment carries a fee. Some of those customers may simply have misunderstood valid contract terms. Others may have legitimate billing problems. Either way, the same part of the Adobe experience continues to generate anger after the regulatory case.

Current complaints do not prove that Adobe is ignoring the settlement. They do show that the feature of Adobe's business model that created years of resentment is still very much alive.

Did Adobe's AI push make people even angrier?

Adobe's AI push has added fresh fuel to the backlash because some long-time customers now feel they are paying more for a bundle built around features they never asked for.

Creative Cloud Pro currently costs $69.99 per month in the US under the annual plan billed monthly. The package includes Adobe's traditional creative applications alongside a much larger allowance for Firefly and other generative-AI features.

For someone generating images, video or creative variations at scale, that bundle can be useful. The pitch is much harder for a photographer who mainly wants Lightroom and Photoshop, or for a designer whose workflow was already complete before generative AI arrived.

That exact frustration appears in recent user discussions. People complain that Adobe keeps expanding the suite, adding AI and then raising the amount they pay for software they were already using. One recent Creative Cloud thread about a price increase drew close to 200 votes and centered on users saying they did not want the new AI functionality.

Adobe has partly answered that objection with Creative Cloud Standard, a cheaper tier with more limited generative-AI access. The choice is therefore wider than “pay for all the AI or leave.”

Still, the timing hurts. Adobe already had years of subscription resentment. Putting AI-driven pricing changes on top of it gave unhappy customers another reason to revisit whether the suite is worth the monthly bill.

Is Shopify actually getting more complaints than Adobe?

Shopify may currently match Adobe in raw negative-review volume, but too many Shopify complaints come from shoppers dealing with third-party stores for us to call it the most complained-about SaaS.

Its main Trustpilot page is brutal: roughly 87% of reviews are one-star, and recent review volume is slightly above Adobe's. Read a sample, though, and the categories quickly diverge.

One reviewer complains about hearing aids bought from a Shopify merchant. Another says an order never arrived. Others accuse Shopify of allowing scam stores to operate or complain that Shopify forwarded their dispute back to the merchant without solving it.

Those complaints still matter to Shopify. Shop Pay, the Shop app and Shopify's growing role in checkout mean consumers increasingly experience Shopify as something more visible than invisible merchant infrastructure. When a store disappears, shoppers may reasonably expect the platform behind it to help.

Merchant complaints are more useful for our SaaS comparison. There we find payment holds, chargebacks, support frustrations, app costs, account restrictions and outages. Those are direct problems between Shopify and the businesses paying for Shopify.

The distinction changes the answer. Shopify has an enormous public complaint footprint, and consumer-facing commerce is helping make that footprint bigger. Adobe's complaints are more consistently about Adobe itself.

Are Shopify merchants actually leaving because they are unhappy?

Shopify merchants complain loudly about support, payments and platform costs, yet the latest business numbers show no broad merchant retreat.

Shopify recently reported 34% year-over-year revenue growth. Gross merchandise volume, gross profit and free cash flow all increased by more than 30% in the same quarter. Earlier in the year, merchants processed more than $100 billion of GMV in a single quarter for the first time.

Those are difficult numbers to reconcile with a story in which merchants are abandoning Shopify at scale.

Shopify has simply become large enough to generate huge amounts of friction while continuing to win business. Payment holds are extremely serious to the merchant experiencing them. A support failure during a major sales period can dominate someone's opinion of the company. Neither tells us how the other millions of merchants feel.

There is also a selection effect inside merchant communities. The store owner whose checkout worked normally today has little reason to write a Reddit post about it. The store owner whose payouts were frozen absolutely does.

So current Shopify complaints tell us where the platform hurts. Its latest operating numbers tell us whether that pain has become large enough to derail adoption. For now, that second part is clearly missing.

Is Atlassian becoming the next big SaaS complaint hotspot?

Atlassian is the smaller company we would watch most closely because its recent negative reviews are piling up unusually fast and keep circling around the same account, trial and cancellation problems.

Its Trustpilot rating currently sits near Adobe's at roughly 1.2/5, with about 88% of reviewers giving one star. The absolute volume is far lower, but close to half of Atlassian's entire Trustpilot review history has appeared during the past year.

The recent complaints are strikingly repetitive. Loom users describe unexpectedly ending up inside Atlassian account systems. Trello users complain about trials that are difficult to cancel. Others say deleting an account sends them through confusing billing-admin rules, automated support or endless help pages.

That timing is worth watching because Atlassian is pulling more products into one cloud ecosystem. Jira and Confluence already sit at the center, while Loom, Trello and Rovo create more ways for casual users to encounter the company's account and billing layer.

Atlassian is also moving deeper into cloud subscriptions as it winds down much of its Data Center business. More migrations and more bundled products mean more opportunities for licensing and account friction.

The company itself is doing extremely well. Its latest fiscal quarter produced $1.8 billion in revenue, up 28% year over year, while cloud revenue reached $1.2 billion and grew 31%. So far, the complaint acceleration looks like a customer-experience problem inside a fast-growing business rather than a commercial breakdown.

Atlassian complaint indicator	Current picture
Trustpilot score	~1.2/5
One-star reviews	~88%
Reviews in past 12 months	~85
Approximate total reviews	~180
Latest quarterly revenue growth	28%
Latest cloud revenue growth	31%

Is Zoom quietly one of the most disliked SaaS products?

Zoom currently has one of the ugliest review profiles among large SaaS companies, with users repeatedly complaining about renewals, refunds, cancellation and support.

Its Trustpilot rating sits around 1.3/5, and roughly four out of five reviews are one-star. The sample is much smaller than Adobe's, with around 270 reviews over the past year, but the themes are remarkably consistent.

One recent customer described accidentally buying a subscription on the wrong Zoom account during a meeting, paying again on the correct account and then spending an hour trying unsuccessfully to get the first charge refunded. Another said a subscription was charged after cancellation. Others describe simple account problems turning into multi-day support chains.

Zoom's product itself also attracts criticism around login flows, meeting restrictions and account provisioning, which gives its complaint mix more technical content than Adobe's.

Even so, public anger has not translated into obvious enterprise damage. Zoom continues to grow its enterprise business, albeit much more slowly than companies such as Shopify or Atlassian.

Zoom deserves a place near the top of any current SaaS complaint list. Its smaller public complaint volume is the main reason we would keep it below Adobe.

Are Salesforce and HubSpot complaints worse than their review counts suggest?

Salesforce and HubSpot probably create more pain per angry customer than their public review totals suggest because their contracts can cost businesses thousands or even hundreds of thousands of dollars.

Salesforce currently has a Trustpilot rating around 1.3/5, with roughly 85% one-star reviews. Yet only around 90 reviews appeared over the past year. That looks tiny next to Adobe.

The complaints themselves are heavier. Recent Salesforce reviewers describe expensive implementations, rigid contracts, slow interfaces, difficult support and purchases that failed to produce the expected result. One customer recently called Salesforce one of the most expensive mistakes he had made. Another long-time user said a login change was pushing him to start looking for a replacement after 20 years.

HubSpot has somewhat more recent reviews, and the recurring pain often begins when a customer moves beyond the simple CRM into paid seats, marketing contacts and annual commitments. Reviewers describe renewals they struggled to change, packages that became more expensive than expected and sales promises that did not match how the purchased setup worked.

A single Adobe complaint may involve a disputed $70 subscription. One HubSpot or Salesforce complaint can involve an annual business contract worth tens of thousands of dollars. Counting posts gives Adobe the lead, while measuring dollars at stake would produce a very different picture.

That is why enterprise SaaS often looks quieter online than consumer-facing SaaS. Ten employees can hate the same Salesforce contract, yet their company still produces one purchasing decision and perhaps one public review.

Are Asana and Notion users getting tired of paying for more AI and fewer free features?

Asana and Notion are showing a newer kind of SaaS frustration: users who originally loved simple, generous products increasingly complain about tighter free plans, more upselling and software that keeps expanding around them.

Asana provides the sharper example right now. Its Trustpilot sample remains small, but recent reviews repeatedly mention the free plan becoming much less useful, minimum-seat pricing, paid features appearing during trials and projects becoming inaccessible after users downgrade.

One recent reviewer said Asana worked well for project management but complained that paid features had entered the project during the trial and then created problems when the trial ended. Another long-time user objected to new restrictions on free collaboration. Several recent complaints also mention weak or automated support.

Notion's current complaints overlap with those issues but add another one: product sprawl. Users who originally adopted a clean notes and workspace tool now encounter databases, calendars, mail, AI, agents and increasingly complicated pricing choices.

Neither company comes close to Adobe's complaint volume. Their importance is more about direction. Some of today's most popular productivity SaaS products are reaching the stage where monetization and expansion can clash with the simplicity that attracted early users.

That tension tends to surface first among long-time free or low-paying customers. Whether it spreads to the core paid base is the part worth watching.

What are SaaS customers complaining about most these days?

Across today's most criticized SaaS products, the recurring complaint is the commercial layer around the software: cancellation, renewal, pricing, support, seats and unwanted upgrades appear more consistently than catastrophic product failure.

Adobe, Zoom, HubSpot, Salesforce and Atlassian all produce complaints about getting out of a contract or changing what is being paid for. Asana users complain about seat and plan rules. Shopify merchants complain when payments are held or support cannot fix an account problem. Notion users increasingly complain that the product and pricing are becoming harder to understand.

AI has added a fresh version of the same friction. Vendors are adding AI features, creating new tiers and introducing usage credits while also putting AI bots at the front of support. That produces a particularly irritating experience when a customer feels they are paying more for AI while struggling to reach a human about the bill.

The SaaS business model also becomes harder to manage as products expand. Atlassian now touches Jira, Confluence, Trello, Loom and Rovo. Adobe spans creative software, Acrobat and AI services. HubSpot sells several hubs, seats and contact tiers. A bigger product family creates more combinations of subscriptions, permissions and renewals.

The pattern now is pretty clear: mature SaaS companies have largely solved the problem of keeping software online. Many of their angriest customers are fighting the account and billing machinery wrapped around it.

Complaint showing up repeatedly now	SaaS examples
Cancellation or renewal problems	Adobe, Zoom, HubSpot, Salesforce, Atlassian
Trouble reaching useful human support	Adobe, Shopify, Zoom, Salesforce, Asana
Confusing pricing, plans or seats	Adobe, HubSpot, Asana, Atlassian
Paying for AI users did not ask for	Adobe, Notion
Product becoming heavier or more complicated	Salesforce, Notion, Adobe
Payment or account restrictions	Shopify, Atlassian, HubSpot

Do terrible SaaS reviews actually mean customers are leaving?

Terrible SaaS reviews currently tell us much more about where customers feel trapped or frustrated than whether the business is shrinking.

Adobe gives us the cleanest example. The company has just reported record quarterly revenue of $6.76 billion, up 13% year over year. Subscription revenue from creative and marketing professionals rose 13%, Adobe says it has reached one billion monthly active users across its creativity and productivity products, and total annualized recurring revenue reached $27.5 billion.

That is happening while Adobe also carries one of the ugliest large-company review profiles we found.

Shopify makes the same point from another angle: complaints around merchants, support and payments coexist with 34% revenue growth. Atlassian has an unusually negative recent review pattern while total revenue is growing 28% and cloud revenue 31%.

The reason is partly scale. Companies serving millions of users can generate enormous numbers of bad experiences while those customers remain a tiny share of the total.

Switching costs make the relationship even stranger. A designer can hate Adobe's billing and still need After Effects. A large company can complain about Salesforce for years while postponing a painful CRM migration. A software team can dislike Atlassian's licensing while keeping Jira because thousands of workflows depend on it.

So complaint volume is best read as a measure of friction, especially around moments when customers need help or want to change the relationship. It is a poor standalone measure of churn.

So which SaaS are people complaining about most now?

Adobe is the strongest answer as of now: among the major SaaS companies we checked, no other company combines comparable complaint volume, such extreme negative concentration and such broad outside confirmation of the same problems.

Shopify can rival Adobe on raw negative-review volume, but its public complaint pool mixes merchants with consumers angry at independent stores. Zoom is remarkably disliked for its size on review sites, although its absolute complaint count remains far lower. Salesforce and HubSpot create expensive B2B disputes that public review counts probably understate. Atlassian is the most interesting newer hotspot because so much of its negative review history has accumulated recently.

Adobe's case is cleaner. As seen above, around 91% of its Trustpilot reviews are currently one-star, and roughly 1,300 reviews have appeared over the past year. Recent Reddit threads still revolve around cancellation fees and pricing. The Justice Department's $150 million case dealt directly with subscription disclosure and cancellation practices. Those are three independent views of essentially the same customer frustration.

At the same time, Adobe has just posted record revenue and reached one billion monthly active users. People are complaining loudly, but Adobe is still growing. That makes the conclusion sharper rather than weaker: the biggest SaaS complaint story today is less about a broken product people are abandoning and more about a hugely entrenched software company whose customers increasingly dislike the terms of the relationship.

If we have to name one major SaaS company people seem most fed up with right now, Adobe comes first.